All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API ? Operational
90 days ago
100.0 % uptime
Today
Authentication API ? Operational
90 days ago
100.0 % uptime
Today
Management Dashboard ? Operational
90 days ago
100.0 % uptime
Today
POS API ? Operational
90 days ago
100.0 % uptime
Today
Webhook API ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink API ? Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Segments ? Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync ? Operational
90 days ago
100.0 % uptime
Today
Data Pipelines ? Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 25, 2025

No incidents reported today.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Punchh Platform Immediate Hotfix Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jun 23, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:30 PDT
Scheduled - We would like to inform you of an emergency maintenance window for the deployment of a hotfix aimed at improving service stability. We will be performing emergency maintenance to deploy a hotfix addressing background job processing failures caused by filesystem issues. This update has already been fixed and applied to other region and is being extended to additional environments.

Customer Impact:

All services are expected to remain fully operational during this window, with minimal to no impact to customers.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jun 23, 03:06 PDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Known Issue: Bug Impacting Limited Export Functionality
Resolved - Status: Resolved (Pending Hot-fix Deployment)

Impact: Minor – Limited Functionality – Bug Identified on Specific Export Features

Details:
We've identified a bug impacting a subset of export features, specifically:

- Fraud Export
- Coupon Code Export
- Guest Journey Export

These specific export functions may fail under certain conditions. The root cause has been identified, and a hot-fix is prepared.
The fix will be deployed during our next scheduled release window on Monday, June 23rd. All other system functionality remains fully operational.

Thank you for your continued patience and understanding. No further action is required at this time. We will update this notice once the deployment is complete.
Jun 20, 09:14 PDT
Jun 19, 2025
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Jun 19, 01:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 PDT
Update - We would like to inform you that the scheduled maintenance window has been rescheduled due to unavoidable circumstances. We apologise for any inconvenience this may cause and appreciate your understanding.
Jun 16, 05:13 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jun 11, 05:25 PDT
Jun 18, 2025
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
⚠️ Ongoing Google Cloud Platform (GCP) and Cloudflare Outage Affecting Services
Resolved - This incident has been resolved.
Jun 12, 16:24 PDT
Investigating - ⚠️ Ongoing Google Cloud Platform (GCP) and Cloudflare Outage Affecting Services
https://status.cloud.google.com/summary
https://www.cloudflarestatus.com/

Status: Investigating
Impact Start Date: June 12th

We are currently monitoring an active outage affecting Google Cloud Platform (GCP) services. This outage is also impacting a number of related vendors and providers.

As a result, clients may experience intermittent issues with performance, access, or availability across some of our systems and integrations that rely on these providers.

We are in close contact with our affected vendors and are monitoring GCP's official status channels for updates. At this time, we are working to mitigate any direct impact on our services and will provide updates as we learn more.

We appreciate your patience and understanding. Please subscribe to this page for real-time updates.
Jun 12, 12:56 PDT
Jun 11, 2025
Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jun 11, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-10-June-2025-Deployment

Scheduled Release Details:

Date: 11th June
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jun 6, 12:50 PDT
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